Frequently Asked Questions
General
When considering viscose for bamboo sheets, it is crucial to understand that not all options are equal in terms of their quality. Similar to other textiles, you can find a wide range of variations from poor to luxurious.
Bamboo.Store stands out from the competition by focusing exclusively on creating top-quality bamboo viscose sheets. This strategy has resulted in a dedicated customer base that recognizes and values our commitment. We prioritize responsible sourcing and have made significant strides in verifying the origins of our fabrics.
While we cannot comment on other companies' practices, rest assured that our efforts are focused on maintaining ethical standards in the sourcing of our bamboo fabric and fiber, guaranteeing temperature regulation and moisture-wicking properties as you sleep. Enjoy the ideal sleeping temperature with our bedding and say goodbye to concerns about hot flashes.
Yes, all of our products are Oeko-Tex certified.
Shipping
Orders are shipped out withing 2 business days... most orders are shipped out the following business day.
As soon as your order is shipped, we will email you the tracking number.
Yes, if the order has not shipped yet. Please contact us soon as possible. If the order has been shipped we will not be able to change the address.
Contact us as soon as possible!
Yes, select USPS at checkout.
Ordering
Yes, we offer wholesale programs, trade show programs and vacation rental programs. Please contact us for more information.
Log into your account and click the orders tab.
Your card will be charged at the time of purchase. If there is a problem with your order, once it's received, please contact us at support@bamboo.store
In your cart, or during checkout, there is a box where you can enter in your discount code. Make sure you type in the code exactly as presented, and click "apply"
No, only one code can be used per transaction.
We ship very quickly. If you need to cancel an order please let us know ASAP before we ship your order. If we have not shipped your order we should be able to cancel the order. Contact us here.
Returns & Exchanges
You send us the item you want to return first. Once we receive that item, we will then send out your replacement. If you have any questions please contact us here.
Bamboo Sheets & Pillow Cases
Bamboo.Store sheets are crafted from 100% viscose derived from bamboo and boast an unparalleled thread count of 400. Equivalent to 1000+ thread count Egyptian Sheets. This exceptional thread count sets us apart in the bamboo sheet market, guaranteeing a truly luxurious experience in terms of quality and performance.
Pilling on natural fabrics like bamboo viscose can occur due to various reasons including rough skin, hang nails, fabric friction, and not following care instructions.etc.
Bamboo viscose sheets can last several years when properly cared for. To prevent pilling, avoid washing bamboo viscose sheets in hot water and with items that have zippers, hooks or anything that can snag the sheets while in the wash/dryer. Avoid using harsh detergents, fabric softeners, and dryer sheets, as these can damage the bamboo cellulose fibers and reduce the lifespan of the sheets.
- Machine Wash Cold
- Normal Detergent
- No Bleach
- No Fabric Softener
- Machine Dry Low
- No Dryer Sheets
See size chart on product page under color choices.
Fitted Sheet + Flat Sheet + 2 Pillow Cases
Bamboo thread count is very different from other fabric thread counts. Our bamboo bed sheets & pillow cases are 400 (highest in the industry), but the feel is softer than 1,000-thread-count Egyptian cotton.
YES! Due to the fiber's in the bamboo viscose that naturally wicks away moisture from your body, helping you to stay cool and dry. Because of its hollow fiber structure and numerous micro gaps and holes, Bamboo.Store sheets are woven to have superior breathability and moisture evaporation compared to other options. What you'll get is a bed that mirrors your body's innate temperature regulation, allowing for a soothing night time experience.
Compared to alternate fabrics, bamboo viscose fabric is more prone to wrinkling. Bamboo.Stores viscose sheets are not chemically treated to be wrinkle resistant. To avoid as many wrinkles as possible, we recommend that you remove your sheets from the dryer immediately after they have finished and place them on your bed as soon as possible.
While we do not chemically treat our sheets to be stain and wrinkle resistant, they may still experience stains from body oils, lotions, and sweat. If you notice any staining on your sheets caused by body oils, lotions, or similar substances, we suggest using Dawn Dish detergent for washing your sheets. Dawn is a natural degreaser. To treat the stained area, start by prewashing it with a combination of Dawn dish soap and water. After that, include 1/4 cup of Dawn in your regular laundry detergent when washing. Remember to use cold water and the gentle cycle for optimal results.
